Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Our Nokia Networks business is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
Nokia European Software & Engineering Center hires dedicated, enthusiastic and passionate people, who create the largest ITC R&D in Poland. Our facilities in Wroclaw are located in three sites and accommodate one of the biggest test telecommunications labs in Middle and Eastern Europe. Apply and experience the adventure of a lifetime!!!
We can say a lot about NOKIA and it's accomplishments, but what is the point? Important question is when we can get with you on board? If you're passionate in mobile telecommunication and you also want to know the answer - contact with us! What we can guarantee is competitive salary, work in extraordinary team, excellent social package and much, much more. In exchange we'd like you to share your commitment and experience..
This position is unique place where you can use and develop technical and soft skills. It requires strong analytical skills and gives great opportunity to experience and understand combination of network elements which builds one big mobile telecommunication system. People on that position can experience both R&D and Customer interface what makes Technical Support unique place to start your career in Nokia.
Focus on mobile radio technologies 3G NodeB and LTE SmallCells.
Main activities:
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Provide technical support services for Customer Operations (CO) organization and for Nokia end customers all around the world
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Provide onsite/remote support for NPI (New Product Introduction)
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Work with real equipment (problem reproduction, test execution) at customer site and Nokia laboratory
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Prioritize reported problem reports together with R&D
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Work closely with R&D and relevant teams to investigate product faults and drive correcting process
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Work for customer case handling and follow the E2E solution process
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Providing trainings and certifications
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Developing/proposing improvements in SW quality (features, tools)
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Strong technical background in mobile radio systems (WCDMA and/or LTE)
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Solid IP skills, CCNA/CCNP certification is a plus
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Very good in spoken and written English as well as good communication skills
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Team player in a fast paced environment
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Self motivated
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Ability to work under pressure and learn independently
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Accountable
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Willingness and ability to travel, also internationally
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Experience with customer relationship will be an advantage
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competitive salary + bonuses depending on performance
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medical care for you and your family
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flexible working time
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group life insurance
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relocation support
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co-financing of nursery and kindergarten
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sport card
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tickets to cinema, theater, opera, e-ticket
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lunch card.
