Helpdesk Team Leader

Team Leader will be responsible for coordinating help desk team with strong concentration for quality of services.

Main duties:

• Monitoring team  KPI's  and the quality of work
• Monitoring tasks performed , checking that they are relevant with best practices
• Recommending and implementing changes to processes to ensure continuous improvement
• Strong cooperation with other managers regarding to new solutions
• Resolving issues with the service delivery and escalating to appropriate managers whenchanges are required
• Keeping database up to date
• Running administrative tasks in the team.

• Experienced as a  Team Leader/ Coach/ Supervisor for help desk team
• Able to speak english (B2) and german (C1)
• Very good work organization (ability to prioritize tasks)
• Very good social skills (communication, assertiveness)
• Excellent team working skills
• Able to solve problems
• Strong client orientation
• Able to plan procesess improvemnt
• Knowledge and understanding of IT business
• Knowledge about ITIL procedures  will be a strong advantage
• Experienced in corporate environment  
• Willingness to relocate to Bydgoszcz

• Work in the international environment with innovative technologies
• well-organized career path
• Relocation package
• Private medical care
• Life and disability insurance
• Interesting trainings and professional programs