At Philips Lighting, we’ve been revolutionizing lighting for over 125 years, bringing electric light to everyone and leading the way in LED. Now, as the global leader in lighting, we are extending our leadership into connected lighting systems and the Internet of Things. In today’s digital age, lighting is being redefined. It’s no longer just about illuminating. It’s about connecting, responding and transforming. We are at the forefront of this wave of innovation and we’re developing technologies and systems that are changing how people see and experience their world. Lighting really can make an impact on people’s lives. And you can help us make it happen.
Currently we are looking for somebody who could join us as HR Contact Center Advisor with Dutch language, based in Pila, Poland. You can join the leading lighting company for the digital world, and help us unlock the extraordinary potential of light for brighter lives and a better world.
Let us tell a little bit more about our team:
HR Services is the organization delivering common HR administrative & payroll services to Philips employees, managers and HR business partners, according to world class standards, in line with business requirements, leveraging HR Services Centers and cooperating with external partners; thus, leading to increased customer satisfaction and lower cost.
HR Services Center Europeis based in Piła, Poland and is part of HR Services. HR Services is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. HR Services delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Your challenge:
Philips challenges you to use your communication skills to help colleagues from all over Europe with HR related questions. You will be the contact point for General Management, HR managers and Employees. Embrace the challenges of communicating with at least 7 different countries: United Kingdom, Belgium, Germany, France, Spain, Poland, Netherlands while working in an international team.
It is a great opportunity to develop a career in the world’s leading company. There is no better feeling than seeing faces of your friends, when you tell them that you work at Phillips. A lot of exciting and challenging work in a dynamic, international team is waiting for you.
Philips challenges you to use your communication skills to help colleagues from all over Europe with HR related questions. You will be the contact point for General Management, HR managers and Employees. Embrace the challenges of communicating with at least 7 different countries: United Kingdom, Belgium, Germany, France, Spain, Poland, Netherlands while working in an international team.
It is a great opportunity to develop a career in the world’s leading company. There is no better feeling than seeing faces of your friends, when you tell them that you work at Phillips. A lot of exciting and challenging work in a dynamic, international team is waiting for you.
Your responsibilities:
- Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)
- Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system
- Adequate understanding, interpreting and managing incoming enquiries to the HR Contact Center
- Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions
- Provide proper feedback to the customer if problem is referred
- Contribute to continuous improvement activities in the PPS Center through identification of recurring employee/line manager/HRBP issues to simplify and enhance policies, processes and technologies
- Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact
We are looking for:
- Graduate with Bachelor or equivalent degree
- Fluent knowledge of Dutch language is a must (both orally and in writing)
- Fluent knowledge of English is a must (both orally and in writing)
- Progressive work experience in a Customer Service environment will be an asset
- Understanding of HR processes is an additional asset
- Ability to multi-task and good time management skills
- Demonstrated effectiveness when dealing with demanding customers
- Personal integrity when handling confidential information
- Highly developed interpersonal skills and analytical thinking skills
- Ability to understand and interpret incoming enquiries to the Service Center
- Computer literate; experience of Case Management tools and HR IT systems is an additional asset
Our offer:
- Philips Lighting offers full professional training and many future development opportunities within its international structures
- Relocation package applicable for people moving in from outside of Poland region
- Yearly bonus based on performance achieved
- Benefit System card