Incident Manager

Recruitment process for this position and onboarding trainings are conducted online.

 

What do you need to start?

• Excellent English written and verbal skills
• Understand the nature of IT service support and understand the main objectives of Incident Management process
• Basic ITIL knowledge
• ITIL v3 Foundation certificate will be an advantage
• Analytical and methodical approach to work with keen eye for detail
• Good organizational skills, can do attitude, good MS Excel skills
• Willingness to work during US working hours (afternoons and late evenings) 

What duties will help you grow?

• Management of client’s open P3 and P4 incidents through to resolution, management of open incidents against Service Level Agreements and contracts
• Escalate to Resolving Teams where incidents may or have breached their resolution deadlines
• Provide appropriate reporting and communicate possible trends in the types of incidents being logged
• Flag knowledge/solutions for reuse i.e. feed information via Knowledge Manager into the KnowledgeManagement System
• Ensure timely performance of assigned tasks  

What have we prepared for you?

Space where you can develop yourself:

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere:

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).