IT Service Manager

Miejsce pracy: Gdynia/Remote

• Ensure clear communication about env status,
• Act as a primary contact for all customer queries and issues,
• Ensure proper execution of service requests relevant to environments,
• Ensure detailed investigation & diagnosis of incidents & service requests,
• Perform root cause analysis of infrastructure problems and develop resolution plans,
• Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities,
• Produce management information including KPIs and reports,
• Ensure clear communication, knowledge sharing & training,
• Mentor and direct team members for timely completion of assigned projects,
• Work with different Development/Test teams to ensure plans are optimized within timelines,
• Oversee infrastructure upgrades, modifications and deployments.

• Project Management,
• IT development, test and operations experience,
• ITIL Foundation,
• Understanding of incident, change and release management processes,
• Knowledge of JIRA and Confluence,
• Professional English level written and spoken,
• Strong relationship management skills.

• Attractive salary,
• Stable employment and professional development opportunities in an international environment,
• Possibility of choosing preferred type of contract,
• Working for well-known Polish and global brands,
• Trainings,
• Interesting, long-term projects.