IT Support Reporting Specialist

The Reporting Specialist performs data analysis and reporting for various functions and services within our Client's global IT Support group. As such s/he also identifies reporting requirements and contributes to the development of corresponding tools.

• Develop and support a Business Intelligence system for the global IT Support function

          – Develop a strong understanding of the reporting requirements for various functions and services and convert these requirements to a robust reporting solution
          – Monitor automatic data load jobs from source systems into central data warehouse
          – Monitor correctness of reports that are automatically provided
          – Facilitate master data management (e.g. assignment of staff to right groups for proper break down of performance data to different groups)

• Act as the point of contact for how-to questions about self-reporting capabilities
• Create new reports based on business requirements (and changes existing reports)
• Run advanced analysis on consolidated data based on more sophisticated inquiries
• Clearly communicate findings and methodology to internal clients through a variety of modes, e.g., internal memos, PowerPoint packs, Excel reports, and verbally

• University degree, preferably with focus on IT
• General knowledge of relational databases and data analysis/manipulation techniques (SQL, etc.)
• Knowledge of Microsoft SQL server BI technology (in particular Integration Services, Analysis Services, Reporting Services)
• In-depth knowledge of MS Excel and Access with working knowledge of PowerPoint
• Knowledge of Tableau Desktop and Server
• Excellent verbal and written English language skills (C1 - CEFR or equivalent)
• Excellent communication skills to tailor messages over the phone and via email

• Permanent job in the international company
• Friendly organizational culture
• Attracive salary
• Great benfit package