IT support Specisalist with Dutch
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of IT support with Dutch
Responsibilities:
- Answering phone calls in the mentioned languages, on a priority established by the team leader;
- Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
- Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
- Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
- Sharing with all team members any knowledge obtained through end-user or resolver interactions;
- Arranging working schedule with colleagues flexibly, according to business needs.
- Successfully attending / completing the training plan
- Providing assistance to new colleagues whenever possible;
- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
Qualifications:
- Very good knowledge of Dutch, min C1.
- Communicative level of English
- Good MS Office (especially MS Excel) knowledge.
- Analytical thinking and self-starter.
- Availability to work in shifts
- Personal culture and client management expertise.
- High motivation and ability to learn.
- Ability to work under time pressure.
What can we offer?
- Attractive salary
- Stable job offer - employment contract
- Work in the multicultural environment
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
