Matter Assistance Team Lead

Job Description The purpose of this role is to:

• Deliver professional business specific services to clients, meeting high level expectations aligned with our firms' standards and culture.
• Continuously improve the quality and efficiency of assigned services.

Your duties include :

• Supporting a number of processes which include:
  
  • engagement terms,
  • ring fencing of lateral hires,
  • audit letters,
  • restrictive agreements,
  • closing matters,
  • UAT of some CNCT Systems
  • archiving matters
  • data maintenance
  • reporting

• Being responsible for assigned KPI's to meet customer needs,
• Performing quality control checks to ensure consistent quality of work,
• Participation in regular process reviews with clients and key stakeholders,
• Supporting team to resolve client issues,
• Escalating issues and risks to the direct manager,
• Act as a key contact point for the Central team within the SSC,
• Monitoring work load to ensure smooth, timely and high quality service delivery,
• Developing and implement backup structure,
• Supporting team to resolve client issues,
• Supporting team to develop and deliver their personal development plans,

• University Degree – Legal background;
• 3-5 years experience, preferably in a Shared Service/BPO environment,
• Fluent English and Polish,
• Experience in a law firm or an in house legal department,
• Quality oriented, attention to detail and accuracy,
• Excellent computer skills (MS Office),
• Experience of SAP,
• Customer focused and service oriented,
• Ability to work under time pressure,
• Excellent communication skills and analytical skills,
• Proficiency in data entry and data management,
• Proven track record in a role of a Team Lead, Process Manager, Project Manager or people supervisor,
• Willingness to travel,
• Ready to relocation to Warsaw,

• Good opportunities to develop professional career in international environment,
• Daily contact with foreign customers,
• Full time Job,
• Private medical care.