Network Security Engineer

Location: Poznań

Responsibilities:

• Resolving first, second and third level support problems; 75% of which will be resolved without escalation

• Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly
• Ensuring the customer and ticket is up to date at all times on incident progress
• Maintain, troubleshoot and co-ordinate replacement of faulty hardware
• Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager
• Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures

• Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes
• Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate

• Update Shift teams and Day team on any projects being worked on
• To provide comprehensive handovers to peers at the end of shift
• Attend Daily Operations and Change Review meetings as required

Requirements:

• Qualified to a CCNP level or a similar proven track record of experience.
• The ability to be security cleared.
• Detailed working knowledge of a range of networking technologies, including:

       Cisco switches and routers

       Juniper switches and routers

       F5 Big-IP and Cisco ACE load balancers

• Able to demonstrate understanding of key networking concepts, including:

        TCP/IP

        Layer 2 and layer 3 switching and routing

        Routing protocols such as BGP, OSPF, ISIS and EIGRP

        Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates

        DNS

• Use of packet capturing technologies such as Wireshark, tcpdump.
• In-depth troubleshooting and strong analytical skills.