Service Delivery Manager

or Remote

• Keeping high quality level of solution covered
• Tracking service metrics, managing budgets, supporting issues troubleshooting and interaction between teams involved.
• Manager leads the service delivery team, manages conflicts and ensures the team's processes and tasks are carried out efficiently.
• He as well builds partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• SDM Is responsible for the overview of the operating model definition and constantly seeks for improvements and refinements possible.

• 5+ years' experience in IT service management role (SLAs, escalation management, contract management, etc.) in complex large scale environment including mix of on-premises and cloud solutions preferably in Finance and Banking sector.
• Prior experience in developing and implementing new IT services, leading teams and working groups.
• Good understanding of technology solutions and services such as networks, operating systems, infrastructure components, SaaS solutions and applications: MS SQL / Oracle databases, message bus.
• Strong service delivery focus and ability to continuously improve the delivery processes and team coaching.
• Preferred ITIL Foundation certified.
• Have good communication and presentation skills, strong analytical and managerial skills.
• Fluent in English (written and spoken) (must have).
• German is a strong plus (nice to have)

• Long-term cooperation.
• Attractive salary (based on your professional experience and technical skills).
• Employment based on a contract B2B.
• Private healthcare (LuxMed, Medicover).