Service Delivery Manager

Oxford Global Resources


4 dni temu

Service Delivery Manager
woj. wielkopolskie, Polska


IT Security Upgrade Program - Establish Baseline Security for non-Integrated Companies - 50%

IT Security Upgrade Program - Control & Update Baseline Security for Integrated companies with legacy - 50%

Role Description

The main responsibilities of an Information Security Consultant:

  • Run the Incident/problem Management process in Security Operations;
  • Ensure the delivered services are fit for purpose, carrying out relevant reviews/propose modifications as necessary;
  • Cooperate with internal SIEM/SOAR development teams, L3 Incident team and other Security actors to further develop Security Operations.
  • Define SLA and performance metrics of Security Operations, steer activities as per metrics;
  • Monitor the performance of the external vendor’s Incident Management team, ensure SLA and KPI are met;
  • Define and implement improvement plans to meet SLA and KPI;
  • Coordinate the work provided and service delivered by the security partners
  • Participate in defining and implementing the evolution of Security Operations: products lifecycle, transition from short term setup to longer term setup with the current partners, integration with SIEM, technology roadmap;
  • Prepare and publish reporting to IT Management.
  • Triage security events and incidents, detect anomalies, and report/direct remediation actions.
  • Ensure confidentiality and protection of sensitive data
  • Working with remediation (IT Infra & Ops) teams on events and incident mitigation
  • Follow up on remediation activities    


  • Ideal to have cybersecurity incident discovery and event management, network forensics, IPS/IDS, firewalls, content filtering technology, DLP, configuration management and monitoring, endpoint protection, database security, and log collection and analysis understanding
  • Build and maintain client relationships both internally and externally;
  • Organizing and Leading Service Delivery sessions including incident review, problem resolution, capacity and planning;
  • Support the Head of SOC & Security Delivery Manager in day to day activities;
  • Strong working knowledge of security-relevant data, including network protocols, ports and common services, such as TCP/IP network protocols and application layer protocols (e.g. HTTP/S, DNS, FTP, SMTP, Active Directory etc.)
  • Experience and keen understanding of cybersecurity tools, including SIEM, IDS/IPS, antivirus and endpoint detection & response solutions.
  • Experience with leading security incident response
  • Involvement in threat intelligence and cybersecurity communities
  • Able to multitask and give equal and/or required attention to a variety of functions while under pressure
  • Ability to work independently and take ownership of projects and initiatives
  • Excellent written and verbal communication skills required. Must be able to communicate technical details clearly
  • Experience in developing and maintaining Play/Run-Books and/or Standard Operating Procedures in a SOC environment
  • Strong troubleshooting, reasoning, and analytical problem-solving skills
  • Ability to communicate technical details effectively in writing and verbally to junior IT personnel and management
  • Team player with the ability to work autonomously

Required Skills


  • 2 to 3 years’ Service Delivery Manager/Project Manager
  • Experience/Knowledge or background in Security technologies
  • Strong Communication and Stakeholder Management

We kindly inform you that we will be contacting only selected candidates.
If you are interested, please send your application by clicking the  APPLY NOW  button .


Oxford Global Resources

Poznaj stanowisko: Kierownik Help Desk 
Kierownik Help Desk koordynuje prace działu IT świadczącego swoje usługi zarówno dla klientów zewnętrznych, jak i wewnętrznych. Do jego zadań należy optymalizacja procesów oraz nadzór nad projektami IT na wszystkich etapach ich realizacji, jak również tworzenie budżetu i strategii działania. Kierownik Help Desk może również zajmować się przeprowadzaniem szkoleń dla pracowników oraz brać udział ...
Praca Kierownik Help Desk