Service Delivery Manager

Location: 100% remotely or Wrocław

$: up to 960 zł net/day/B2B

• Plan, direct and coordinate the efforts of suppliers’ operations teams to manage and maintain BAU service, the provision of the Archival service
• Establish services and manage vendor performance manage team and keep prioritization of the work current
• Ensure ongoing architectural integrity of the service throughout its lifecycle
• Ensure that all IT Service Management processes, Service Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets
• Organize and facilitate communication channel between the vendor and S+N stakeholders,
• Manage licenses and security certificates
• Own and expand the knowledge by updating and publishing Knowledge base
• Ensure sufficient communication with IT Stakeholders

• 4 years of experience as a Service Delivery Manage
• Strong knowledge of ITIL disciplines (eg. Incident, Problem, Change, Configuration Management)
• Understanding of the service application support, modern IT Infrastructure such as SaaS, Cloud (AWS/Azure)
• Experience within a tech organization managing content management solutions
• Experience of managing 3rd parties and 3rd party delivered services
• Solid stakeholder management on different organization level , including vendor management
• Experience delivering and managing systems Validated to Regulatory (GxP) standards