Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Hi, nice to see you! We'd love to get to know you better! But first, let us introduce ourselves. We are Fujitsu, the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our experience and the power of ICT to shape the future of the global society together with our customers. Feel like you could #ShapeYourWorld with us? Well, that's a good thing, because we're looking for a Service Desk Agent with Italian, an extra communicative person with a team-oriented attitude. Sounds like you? Read the offer, leave your CV and shape your career with Fujitsu!
- 1st Line Telephone Customer Service.
- Recording, classifying and prioritizing users’ requests.
- Diagnosing and resolving basic problems according to SLA parameters.
- Monitoring requests resolutions.
- Collaborating with other support lines on more complex technical issues reported by our customers.
- Providing high-quality customer service.
- Advanced English (at least B2).
- High-level communication skills.
- Knowledge of computer hardware construction.
- Knowledge of MS Windows 8/8.1/10.
- Knowledge of MS Office 2013/2016/2019.
- Teamwork attitude.
Nice to have
- Educational background as an information technology technician.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- 1st Line Telephone Customer Service.
- Recording, classifying and prioritizing users’ requests.
- Diagnosing and resolving basic problems according to SLA parameters.
- Monitoring requests resolutions.
- Collaborating with other support lines on more complex technical issues reported by our customers.
- Providing high-quality customer service.
- Advanced English (at least B2).
- High-level communication skills.
- Knowledge of computer hardware construction.
- Knowledge of MS Windows 8/8.1/10.
- Knowledge of MS Office 2013/2016/2019.
- Teamwork attitude.
Nice to have
- Educational background as an information technology technician.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.