Service desk specialist

Usługi outsourcingowe

Responsibilities:

• supporting international external and internal Customers mainly in electronic messaging related incidents
• Interact with our business customers and IT professionals via telephone, e-mail and the web, providing technical support and problems solving abilities
• Identify, evaluate and prioritize customer problems and complaints
• Analyze customer problems and formulate plans of resolution
• Utilize all technical resources to solve customer problems
• Serve as a point of escalation for other Service Desk Services agents
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
• Assist in evaluating new services, processes and technologies introduced at the helpdesk
• Escalate unresolved issues to support leads, designated service group or client help desk

Requirements:

• IT technical education
• Good communication English skills
• At least 2 years in IT Departments
• Unix / Linux basic level skills
• Knowledge of ITIL framework – as a plus
• Knowledge of IT Service Management  tools – as a plus

We offer:

• Friendly environment
• Trainings & education
• Development program
• Foreign travels possible