Jesteśmy informatyczną spółką giełdową specjalizującą się w tworzeniu oprogramowania oraz rekrutacji i outsourcingu kadr IT. Prowadzimy również platformę księgowości internetowej ifirma.pl. Dla naszych klientów rekrutujemy głównie specjalistów z obszaru informatyki, telekomunikacji i elektroniki.
Service Management Consultant
Nr Ref.: P/SCM
Working on this position you will be responsible for:
- Sales support activities for the Service Integration and Management
- Support presales activities
- Develop solutions and responses to RfX documents
- Identify new business opportunities
- Service Management Transition and Transformation projects
- Build and transition Service Management and Service Integration solutions
- Negotiate contracts, SLAs and OLAs with clients and third-parties
- Provide 'Early Life Support' - delivering Service Management and Service Integration services for a period of time after 'Go-live' and handing over support to the future delivery teams.
- Service Management Remediation projects
- Assisting Delivery teams to rectify issues and improve service delivered to the customers.
- 10% of worktime spent at the office in Kraków or in Katowic
- Availability to travel to clients' locations
Knowledge and skills required:
- 2+ years of hands on experience in IT Service Management design, transition or operations
- Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate - as a must
- Deep expertise in one or more of the Service Management subjects
- Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
- Use of industry recognized technologies in order to facilitate work environment
- Excellent command of English language
- Preferred qualifications
- ITIL Expert certification
- Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, etc
What we offer:
- Working remotely from home
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
