ServiceNow Coprywriter

Salary: 62-94 PLN/h net + VAT

Location: remote

Support the creation of a knowledge base as a key asset offering customers a reference point to address questions they look to answer around policies, process or systems.

The successful candidate will make a key difference in the execution of channel strategy through the introduction of a 'self-serve' library of relevant knowledge articles in ServiceNow.

To be considered for this role, a candidate is to prove experience and skillset defined below:

• Introduction of an agreed common 'brief' aimed to standardize content in terms of look and feel and layout.
• Research industry and existing content to assess how content and material can be used for new knowledge library.
• Re-write and tailor content to align with common guide to ensure relevant information can be easily understood with least amount of effort.
• Liaison with content owner - from set up to completion - to check in regularly and ensure alignment.
• Provision of digital content through publishing on content management platform (ServiceNow) and tracking toolset to report article status.
• Gathering of continuous improvement initiatives from end users and introducing operational processes allowing for these Initiatives to be responded to.

• Min. 2 years of professional experience.
• Knowledge and experience as a ServiceNow Knowledge Manager to maintain content, publish, maintain and retire content.
• Excellent writing abilities with proven experience in editorial function(s) that support(s) this role.
• Excellent analytical and problem-solving skills.
• Organizational ability to manage multiple projects, often with tight deadlines.
• Solid understanding of content management toolset (HTML, WordPress, etc.)
• Ability to communicate complex information clearly (verbally and in writing).
• ServiceNow Content Management, common understanding of MS O365 functionality.

• Strong interpersonal skills and ability to listen and easily identify key message(s) and introduce these through fresh and interesting ways.
• Creative mindset to convey key message(s) in a optimal fashion for the reader to identify the answer to their question as effectively as possible.
• Structured and organized way of working.
• Ability to work with people at all levels of the organization.
• Self- starter, able to pick up work when/where needed, independently and flexibly.