Technical Support Engineer (OSS)

Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.

Our Nokia Networks business is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

Nokia European Software & Engineering Center hires dedicated, enthusiastic and passionate people, who create the largest ITC R&D in Poland. Our facilities in Wroclaw are located in three sites and accommodate one of the biggest test telecommunications labs in Middle and Eastern Europe. Apply and experience the adventure of a lifetime!!!

We are looking for motivated Customer Support professionals for Technical Support Engineer positions. The challenges you will face, include support of various Nokia OSS products, developing, maintaining and testing processes. We have a variety of opened positions for candidates with wide range of work experience – from fresh graduates to highly experienced professionals. You have to remember that the more experienced you are, the greater opportunities you have.

As Technical Support Engineer you will be responsible for supporting customers with OSS Products and Solutions based on proprietary Platform (NetAct family). The main tasks are:

• Deployment and Maintenance of NetAct Platform and Products/Solutions

• Deployment and Maintenance of 3^rd party tools (UNIX, Linux, Oracle, IBM Websphere)

• Diagnosis and monitoring of system availability

• Error reporting and correction tests as well as analyses of complex problems

• Supporting quality and correctness

• Training & Consulting for Integration Projects

• Preventive Tools & Services development and delivery

• 24/7 Emergency duty work

   

• Good Knowledge of system administration in Red Hat/ Linux or other UNIX systems

• Knowledge of system administration in Windows Servers

• Basic Knowledge of Telecommunication Technologies (GSM, UMTS, LTE, practical understanding of TCP/IP and transport network);

• Database (Oracle) administrator skills

• Very good knowledge of English (both spoken and written)

• Basic programming skills with script languages (e.g. Perl, Unix shell)

• MSc or BSc degree in Computer Science, Telecommunications or a similar subject

• Management Protocols (SNMP, Q3, Corba)

• Experienced in Customer Service Support

• Advanced knowledge of Databases (Oracle/SQL)

• Basic SW development or Scripting background eg: Java, Perl, XML,.

• Knowledge about mobile core network elements

• Knowledge about mobile radio network elements (2G/3G/4G)

• IBM WebSphere troubleshooting experience

• Ability to write and speak fluently in other languages

• competitive salary + bonuses depending on one's achievements;

• medical care for you/your family;

• flexible working time;

• group life insurance;

• relocation support;

• co-financing of nursery and kindergarten;

• Benefit system, eg. multiSport card (gyms, swimming pools, joga, fitness, etc.);

• tickets to cinema, theater, opera, e-ticket;

• lunch cards.