Philips is a diversified Health and well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.
Philips People Services (PPS) is the organization delivering common HR administrative & payroll services to Philips employees, managers and HR business partners, according to world class standards, in line with business requirements, leveraging PPS Centers and cooperating with external partners; thus leading to increased customer satisfaction and lower cost.
Your team:
The Philips People Services Center Europe (PPSC) is based in Piła, Poland and is part of Philips People Services. PPS is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Your challenge:
Philips challenges you to use your communication skills to help colleagues from all over Europe with HR related questions. You will be the contact point for General Management, HR managers and Employees. Embrace the challenges of communicating with at least 9 different countries: United Kingdom, Belgium, Germany, Austria, France, Spain, Italy, Russia, Poland, while working in an international team.
Your responsibilities:
- Provide transactional and administrative services related to in scope processes for Italy, including mass transaction updates
- Ensure that enquiries escalated by the Contact Center are answered and transactional activities are processed in a professional and efficient manner
- Perform data gathering towards HR managers in case additional info is needed
- Collect completed forms, ensuring data is complete
- Process changes in employee status, job status, cost centre changes, pay, etc.
- Deliver sound customer solutions and builds effective relationships with customers
- Manage and records document flows, administer employee life cycle events
We are looking for people with:
- Graduate with Bachelor degree
- Fluent knowledge of Italian language is a must (both orally and in writing)
- Fluent knowledge of English language (both orally and in writing)
- Italian (in-country) payroll experience is a must
- Knowledge and understanding of HR processes and policies
- Personal integrity when handling confidential information
- Ability to effectively prioritize and organize workload, multi-task is essential
- Ability to work in a changing environment to meet demanding deadlines and timescales
- Excellent teamwork skills and ability to work independently
- Effective listening and highly developed interpersonal skills
- SAP HR system knowledge is an additional asset
- Computer literate; experience of Case Management tools is an additional asset
We offer a range of fringe benefits:
- Relocation package applicable for people moving in from outside of Pila region
- Yearly bonus based on performance achieved
- Private medical care with option to extend it to family members
- BenefitSystem cards
- Discount for Philips’ products