Business Application Support Analyst
[online recruitment]
[online recruitment]
Location: woj.
śląskie
Reference number: VR-61335
Project Description:
Join our Competence Center in Poland and become a member of our open minded, progressive and professional team. In this role, you will be working on project for one of our world-famous clients. You will have a chance to grow your technical and soft skills and build a thorough expertise of the industry of our client.
This is an exciting opportunity to develop in a rapidly increasing market.
You will become part of our nearshore development center in Poland.
Responsibilities
- be responsible for providing hands-on Level 2 production support of Wealth Management Americas suite of WMA Shared Services applications
- govern production support execution is aligned to existing ITIL framework
- follow effective and efficient operational policies, processes and procedures
- ensure all forms of workload are managed in line with established processes and procedures
- work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
- possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- possess strong verbal, writing and communication skills
- work on Incident
- have a strong ability to solve complex issues
Skills
- 4 - 10 years of experience in IT support role within Financial services industry
- Unix knowledge
- Proactive with Splunk/AppDynamics
- Kafka knowledge
- Demonstrated hands-on domain skills and track record of successful projects and deliveries
- Highly refined and professional in verbal and written communications
- Demonstrable experience in delivering a quality operational service to customers
- Operating in a Global team environment
- ITIL Qualified & proficient in using Service Now
- Honest, reliable, self-motivated with a high level of integrity
- Highly committed, resilient and outcome focused
- Able to support multiple projects at any given time
- Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
- Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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