Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Communication Engineer (Voice Specialist)
Ref. No.: 113478
Job Description:
Voice Team is a part of Network, Data Center and Communication Services organization (NDCS). The primary purpose of the Communication Engineer is to provide technical support on such network and voice appliances (mainly based on Cisco and Avaya solutions) as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.
Main duties:
- Performing advanced diagnosis on incidents
- Implementing non-standard changes to the environment
- Communicating and consulting with internal and external technical counterparts
- Management of system performance, capacity, service quality
- Participation in and execution of projects
- Designing and implementing network and security systems (senior positions)
- Supporting bid management with technical expertise (senior positions)
Job Requirements:
General skills:
- Ability to work well within a team
- Ability to structure and draft technical documentation
- Good interpersonal skills and customer handling skills
- Problem solving capabilities
Languages:
- ENG
- TOEIC certification would be a plus
Skills and competencies (one or more):
- Voice technologies
- SIP, H323, SCCP, RTP protocols
- Voice codecs e.g. G711/G729
- Basic network awareness
Additional Advantages (one or more):
1) Cisco Specialist
- Call Center systems (UCCX, UCCE)
- Cisco Voice Gateways / Gatekeepers
- Cisco solutions e.g. Jabber, Unity, Communication Manager
- Open source solutions e.g. Asterisk
2) Avaya Specialist
- Call Center system (Avaya)
- Avaya Media Gateways / Servers
- Avaya Communication Manager
- Open source solutions e.g. Asterisk
Preferred certifications or equivalent knowledge (one or more):
1) Cisco Specialist
- CCNA, CCNP Voice / Collaboration
- CCNA Routing & Switching
- CCIE Voice / Collaboration
2) Avaya Specialist
- ACIS, AIPS
- ACSS, ASPS, ACSE, APDS
- CCNA Routing & Switching
Working hours:
- 5x10 business hours shifts
- Stand-by duty for given services
- Travels abroad to support client on-site if needed
Additional Information:
The position will be located in our office in Bydgoszcz. We offer work in international environment,a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programs are also available.
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