Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together Convergys and Stream create a world class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries.
In Poland the company has a Site in Szczecin, with around 270 employees.
Due to growing business in Poland we are opening a new site in Lublin.
Currently we are looking for:
Computer Services Operator
Lublin
Responsibilities:
- Support end user community with desktop applications, hardware installation and repair, Internet communications, network wiring schemes and protocols, and printing issues in an effective and efficient manner using all available resources.
- Responsible for the pick-up, repair, allocation and delivery of all computer equipment to support teams, corporate departments, and executive staff.
- Maintain all necessary statistical data for internal computer inventory and the allocation of laptops
- Participate in determining and implementing standards for software and hardware.
- Work closely with IT management to develop and implement improved desktop support and business practices.
- Deploy software as required.
- Assist other IT departments (network/systems operations) with local issues as necessary.
- Be required to participate in on-call rotation.
Requirements:
- (Very) good knowledge of English language is a must, knowledge of German language will be a strong plus
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs
- Solid troubleshooting abilities.
- Knowledge of contact services industry and best practices.
- Knowledge of industry leading manufacturers of PC-compatible (Macintosh computers will be an asset)
- Knowledge of MS Windows XP/7/8 Workstation, (Macintosh platforms will be an asset), Internet communications, and Printers
- Knowledge of reporting tools and group-ware applications including Exchange E-mail and Lotus Notes – accounts creation.
- Knowledge of MS Server and various services of this product like AD, DNS, DHCP, File and Print services.
- Knowledge of switches/routers/firewalls and their usage and deployment.
- Basic knowledge of telecommunication infrastructure as it relates to hands on support of Aspect and Avaya ACDs/PBXs will be an asset.
- Ability to lift/bend and deploy equipment up to 50 lbs.
- Ability to work flexible hours, respond to on-call emergency situations, and travel to remote sites as required
- Ability to work with minimal guidance or supervision in a time critical environment.
