Playbook Engineering offers a global betting platform that provides a service to established operators and new entrants who are looking to disrupt the industry. We have offices in London and Krakow and are a young and fast-growing company.
The Customer Operations Team is responsible for analyzing and assisting with client requests.
Customer Operations Team is also managing all user accounts and actions from a compliance viewpoint via various tools and systems.
We're looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.
All Customer Operations Representative positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule. We are currently looking for individuals interested in mostly day shifts, as well as individuals interested in mostly night shifts.
- Provide assistance to individuals through live chat and email interaction
- Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
- Managing user accounts
- Analyzing accounts for potential fraudulent activity
- Formulating various user reports: such as income, suspensions, deposit history
- Communication with UK-based teams in order to receive and act upon all feedback
- Maintain and expand knowledge base for both customer service, as well as compliance aspects
- Must be able to work in a fast paced environment.
- Must possess strong skills in applying complete fact finding, analytical and problem solving methods and techniques.
- Possess strong interpersonal skills and have mature judgment and initiative.
- Must have the ability to process information effectively, to learn new materials, identify and define problems, and to make decisions.
- Excellent written and verbal English skills
- Excellent attention to detail
- High communication and interpersonal skills
- We are currently looking for individuals interested in mostly night shifts.
- Experience in working with tools such as Iovation, Tableau, payment provider platforms: Realex or Secure Trading
- Experience in a previous Customer Service role
- Experience in MS Office tools
