Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.
Our website: http://kariera.sbdinc.pl/
Workplace: Remote (Virtual) / Poznań
As a Customer Service Specialist, you will be a person responsible for processing customers' orders and warranties in SAP and Esker for Italy or Spain.
- processing customers' orders and warranties in SAP
- collaboration with local teams to reach common goals or to prevent backlogs
- preparing and completing reports to monitor the workload
- creating and updating internal procedures related to order entry
- participating in quality improvement / team meetings
- pricing management on the order level
- claim handling in CFIN app (for Spain region)
- Fluent in Italian OR Spanish, together with good English language skills (knowledge of additional European languages will be an advantage)
- No previous experience in customer service is required, but it would be helpful if you previously worked in customer care/service industry with SAP
- Fulfill of business commands required in connection with the performed function, consistent with competences and skills
- Active participator in corporate programs: OPR, Gallup and others
- Active Participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service
- Ensuring high quality of work
- Compliance with the Stanley Black & Decker Code of Values and Code of Ethics
Right now we have several opened positions in different teams, the reason we are hiring is because we are growing. We offer an international working environment where the team is focused on helping proceed orders and support coworkers. We work flexible hours (start 7:30 – 9:30 ) and spend a lot time on Home Office :) ! we can offer you also Multisport cards, Edenred Cards and tickets to cinema to spent free time with your family and friends.