Customer Support Specialist with Spanish
Function: Operations
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Customer Support with Norwegian
Responsibilities
- Monitoring complaints status and managing the resolution report
- Supporting Italian team with open complaints concerning electronic invoices
- Continuous improvements of the complaints process
Providing daily/weekly/monthly analysis of complaints for the CC team/ team leaders/ stakeholders - Close cooperation with credit collection team on disputes process
- Monitoring Quality Checks, providing feedback and possible solutions
- Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
- Perform all tasks in compliance with Genpact internal policies, procedures.
- Successfully graduating the training plan attached to the position and the tasks.
Qualifications
- Spanish, min C1 level
- English on a good level
- Experience in customer service
- Genuine interest in working in a service environment as well as in Quality and acquiring technical knowledge
- Candidate is open and skilled in using one’s interpersonal style to meaningfully understand and interact with others
- Good knowledge of MS Office
- Motivation to work in fast pace environment, willingness to learn
We offer
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
