Hemmersbachprovides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Project Management Office Team we are seeking the following:
Your tasks:
- Contacting customers via phone or e-mail: scheduling / rescheduling appointments, updating customers on issues and delays
- Taking inbound calls from customers with queries
- Coordinating the work of our engineers and project team
- Proactive SLA tracking, monitoring correct timeliness and ticket flow
- Closing incidents in the ticketing system
- Maintaining positive relations with our key corporate customer
- Excellent English Skills (speaking & writing)
- Practical knowledge of MS Office (Word, Excel, Power Point)
- Ability to multi-task and adapt to changes
- Customer and communication skills
- Ability to work in a team
- Ability to work on numerous tasks simultaneously
- Willing to learn new skills - technical vocabulary and issues from printing area
- Ability to work on shifts (between 8 am and 18:30 pm)
- Previous experience in service desk/help desk or IT background
- Stable, independent work in an international, flexible and open company
- Welcoming and friendly work environment within young team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.