Global Service Desk Agent with German
Nr ref.: JO-1612-344346
Our requirements:
- Fluent German (C1), preferably proven with certification;
- Very good English (B2);
- Strong organizational skills with ability to prioritize effectively;
- Excellent communication skills and ability to interact professionally with a diverse group of clients;
Readiness to work on shifts (8 hour shift, 24/7);
Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
Your main responsibilities:
- Providing remote 1st line support to end-users working on 24/7 shifts;
Analyzing problems related to software and hardware & putting correct resolution in place;
Opening, closing & monitoring of the incidents in the ticketing system;
Contacting with the end-user via phone, e-mail & chat;
Updating knowledge articles.
We can offer you:
- Possibility to contribute to the newly created international Global Service Desk team;
- Attractive salary;
- Stable work in flexible and open company;
- Necessary trainings to prepare you for the position;
- Permanent support in daily tasks;
- Interesting international projects;
- Welcoming and friendly work environment within young team;
- Multisport and medical care package
- Group insurance.
