Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together Convergys and Stream create a world class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries.
In Poland the company has a Site in Szczecin, with around 270 employees.
Due to growing business in Poland we are opening a new site in Lublin.
Currently we are looking for:
Instructional Design and Development Specialist with German
Lublin
Duties and Responsibilities:
- Performs training needs assessments and develops training programs that contain performance measures that are tied to business goals and initiatives.
- Organizes/creates all training materials into logical learning sequences utilizing the standard Stream roadmap according to needs analysis results.
- Develops instructional materials for various delivery methodologies (computer-based, interactive, ILT classroom, written job aides, simulations) by working with Subject Matter Experts to ensure aspects of policies, procedures, systems, or skills requiring instruction are correctly followed and implemented throughout the curriculum. Leverages authoring tools to develop materials. Subject Matter Experts will include but not be limited to:
- Conduct TTT (train the trainer sessions) to educate training staff on the implementation of instructional materials especially where non-client related programs are concerned
- Measures the effectiveness of training programs using various feedback methods - focus groups, interviews, surveys, and revises programs based on results of evaluations.
Knowledge/Skills/Abilities:
- Knowledge of the ADDIE model
- Knowledge of adult learning and other instructional design theories
- Knowledge of curriculum design and development
- Capacity to apply instructional design principles into real-world projects
- Ability to conduct training needs analysis
- Basic project management skills
- Familiar with Learning Management Systems
- Knowledge of basic image manipulation and graphic design using Adobe tools
- Ability to develop template-based eLearning courses using Adobe Captivate and/or Presenter
- Able to effectively communicate (face to face or remotely) with subject matter experts and various stakeholders around the world
Requirements:
- Fluent German and English.
- Bachelor’s Degree with a minimum of two years related experience
- At least 2 years’ experience in a training, instructional design, or eLearning development environment
- Expertise in the design and development of Transmission-based and Scenario-based instructor led training
- Must be able to work flexible schedules
- May need to work nights, 3rd shift, and / or weekends for extended periods
