IT Helpdesk Specialist (on site)
Location: Lublin
Function - Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a IT on site Support
Responsibilities:
- Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings,
- Ticket Management System handling,Desktop/Laptop support,
- Handling Infrastructure Move/Add/Change requests
- Managing and Maintaining Telephone System/Printer/Scanner/Fax etc.,
- Support for: Windows 7, 8+,10 Microsoft Office products; Browsers plus third party packages,
- Deploying new equipment Including racking, patching, cabling, labeling and configuration,
- Cooperation with 1st & 3rd line support team and 3rd party staff to coordinate IT activities,
- Escalation of requests in accordance of support process,
- Maintaining and updating inventory,
- Manage service requests, software installs, setups, upgrades, etc.,
Qualifications:
Minimum qualifications:
- Communicative level of English min. B1
- Previous experience in IT area
- Analytical thinking
- Ability to learn fast
- Ability to work well under pressure in order to solve complex infrastructure problems
- Solid interpersonal skills with a focus on teamwork
Offer:
- Attractive salary
- Stable job offer – employment contract
- Working hours 8-16
- University degree, preferably in IT
- Work in the multicultural environment
- Package of Benefits ( LuxMed, Sport card, biking policy, lunch pass)