Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
IT Helpdesk Specialist
Nr ref.: 4-10-52879
IT Helpdesk Specialist is responsible for configuration, maintenance and user support for dedicated system in line with procedures defined in SLA’s with internal customers. Answers queries and resolves customers’ issues as required with supervision and guidance from IT Team Lead.
Responsibilities will include:
- Support end-users within office applications as Windows, MS Office, Outlook, Lotus Notes, etc.
- Install and configure hardware according to corporate setup
- Provide service desk in local language between end-users and IT providers
- Manage users’ accounts and authorizations
- Be responsible for preparing and executing training sessions for other system administrators and end users
- Be involved in corporate IT project and implementation of new technologies
- Perform other duties as required within IT and objectives agreed with the assigned team lead
- Contribute to achievement of department objectives
Requirements:
- Knowledge in Microsoft Windows Clients, office tools and e-mail clients
- Ideally experience in user support
- Knowledge about hardware diagnostics ( desktops, laptops, VoIP phones, mobiles, printers)
- Experience in software administration
- Understanding of complex business processes
- Fluency in English (both written and spoken)
- Ability to work with reporting and mass-data spreadsheets (proficiency in MS Excel and basic SQL-select skills desired)
- Strong service orientation and team-playing skills
- Analytical and problem-solving abilities
- Customer focus (high quality business support)
- Flexibility and openness to learning
Benefits:
- Benefits: (private medical care, insurance, lunch cards)
- Friendly work atmosphere
- The possibility of development in the company's structures
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".
