IT Monitoring Analyst
Miejsce pracy: Wrocław
Nr ref.: JO-1704-351672
Established software provider and technological partner for many companies globally, looks for a Professional who will be dealing with systems, tools and customer relationships:
IT Monitoring Analyst
Wroclaw, city centre
Salary range: 7000 - 9500 pln gross
Tasks:
- perform proactive monitoring to minimize service disruptions and impact to end users
- document, assign, and follow-up of server and network issues and outages
- timely escalation of service interruptions
- provide incident documentation for incident trending and root cause analysis
- develop new processes to improve monitoring functions and effectiveness
- collaborate with all Business Innovation teams as required to resolve daily issuess
- assist in knowledge sharing within the team and create or update knowledge base articles
- comply with policies, practices and procedures
- maintain positive customer relationships
- support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements.
Company offers:
- challenging job that will develop your technical and client approach skills
- lot of benefits like medical & life insurance and discounts for sport and food
- attractive salary
- informal dress code
- opportunity to be a part of growing IT Centre in Wroclaw.
Requirements:
- minimum 2-3 years of experience supporting and monitoring network systems, servers or storage (preferably Network Operations Center)
- understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog etc.
- knowledge of Microsoft Server operating systems and Cisco network devices
- being reliable and highly dedicated to work in international company
- ability to work in a fast-paced and constantly changing environment
- ability to analyze, prioritize and solve problems in a timely manner
- strong attention to detail.
We will especially welcome:
- basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
- experience in monitoring VMWare clusters in high-availability environments
- broad experience using a variety of monitoring and ticket management tools.
