IT Support Engineer

Job description

Together with colleagues in Belgium you will provide local IT-support for V!GO in Poland. You are the first point of contact for V!GO employees in Poland when IT support is needed. You solve problems concerning business applications, servers, client pc’s, printers, network equipment, antivirus, etc. You will work with the team on deploying new systems and projects, when required you will go on-site at our branch offices throughout Poland. 

Using the Service Management system you will keep track of ongoing problems and you manage the company IT asset inventory. After solving an issue you provide appropriate documentation in our Knowledge-Base. If needed you can escalate problems to your colleagues in Belgium, and you maintain a close contact with our suppliers to coordinate external support when needed.

 You will proactively detect possible issues using our monitoring tools and you take appropriate action to prevent or solve these issues. You actively guard the security of our computer systems and networks.

Requirements

• Technical IT degree,
• Good operational knowledge of Windows, Office and Active Directory,
• Base knowledge of networking (routing, switching, wireless, vlan, …)
• You are a real problem-solver, you work proactively and with great detail,
• You are prepared to do an occasional visit to the offices in Belgium to meet and train with your colleagues,
• Native Polish speaker, but also good at the English language (spoken + written),
• You are customer-minded and you have good communication skills.

We offer

• opportunity of being part of a fast growing and dynamic company,
• training programm, both internal and external, also in Belgium
• possibilities to develop multi-disciplinary IT / business skills
• collaborative, flexible and friendly work environment
• salary dependent on experience and qualifications and other benefits (private medical care, sport card)