IT Support Specialist for Shop Customers
(informatyk wspierający użytkowników sklepu)
(informatyk wspierający użytkowników sklepu)
Gądki pod Poznaniem
Responsibilities
- Ensure that client workstations, network and printers are functioning
- Ensure that reported IT incidents are registered with correct prioritization in ticketing system
- Ensure effective troubleshooting and solving of IT incidents
- Ensure tickets are escalated to 3rd parties when required and followed up
- Ensure a positive costumer experience, by keeping users informed about status and/or planned changes
- Ensure that vendor ticket SLA follow-up is performed
- Ensure that daily IT routines are followed
- Ensure that IT asset database and general documentation is kept updated
- Place hardware orders and IT service at suppliers.
- Ensure that IT deployments and task are handled with high quality
- Expected travel frequency: 0-4 days pr. month
Requirements
- Completed IT secondary (technical) school or similar or 1 years' work experience in a similar position
- English on communicative level both orally and written
- Ability to collaborate in a team
- Interpersonal skills and service minded
- Proactive with analytical skills
- High level understanding of the functioning of WAN/LAN/WIFI
- Good knowledge of Microsoft Windows 7 and 10 environments
Forma zatrudnienia: umowa o pracę
Wynagrodzenie: do 4800 zł brutto miesięcznie
Miejsce pracy: Gądki pod Poznaniem (ogólnopolski magazyn jednej z największych sieci odzieżowych w Polsce)