IT Support Specialist for Shop Customers (informatyk wspierający użytkowników sklepu)

• Ensure that client workstations, network and printers are functioning
• Ensure that reported IT incidents are registered with correct prioritization in ticketing system
• Ensure effective troubleshooting and solving of IT incidents
• Ensure tickets are escalated to 3rd parties when required and followed up
• Ensure a positive costumer experience, by keeping users informed about status and/or planned changes
• Ensure that vendor ticket SLA follow-up is performed
• Ensure that daily IT routines are followed
• Ensure that IT asset database and general documentation is kept updated
• Place hardware orders and IT service at suppliers.
• Ensure that IT deployments and task are handled with high quality
• Expected travel frequency: 0-4 days pr. month

• Completed IT secondary (technical) school or similar or 1 years' work experience in a similar position
• English on communicative level both orally and written
• Ability to collaborate in a team
• Interpersonal skills and service minded
• Proactive with analytical skills
• High level understanding of the functioning of WAN/LAN/WIFI
• Good knowledge of Microsoft Windows 7 and 10 environments

Forma zatrudnienia: umowa o pracę
Wynagrodzenie: do 4800 zł brutto miesięcznie
Miejsce pracy: Gądki pod Poznaniem (ogólnopolski magazyn jednej z największych sieci odzieżowych w Polsce)