IT Support Specialist (informatyk wspierający użytkowników)

• Ensure that client workstations, client software servers, network, printers are functioning
• Ensure that reported IT incidents are registered with correct prioritization in ticketing system
• Ensure effective troubleshooting and solving of IT incidents
• Ensure tickets are escalated to 3rd parties when required and followed up
• Ensure a positive costumer experience, by keeping users informed about status and/or planned changes
• Ensure that vendor ticket SLA follow-up is performed
• Ensure that daily IT routines are followed
• Ensure that IT asset database and general documentation is kept updated
• Place hardware orders and IT service at suppliers
• Ensure that IT deployments and task are handled with high quality
• Expected travel frequency: 0-2 days pr. month

• Finished IT secondary (technical) school or IT engineer studies or 2-3 years' work experience in a similar position
• English on communicative level both orally and written
• Ability to collaborate in a team
• Interpersonal/service minded
• Proactive with analytical skills
• High level understanding of the functioning of WAN/LAN/WIFI/VLANS/VPN
• Experience with Microsoft Active directory and Exchange administration
• Experience with network printers, installation and administration
• Experience with centralized tablet/phone installation and administration
• Experience with IT ticketing systems
• Basic ITIL understanding
• Basic understanding of scripting
• Microsoft Windows 7/10 (administration/installation)
• Thin Client installation/administration + Citrix administration

Forma zatrudnienia: umowa o pracę
Wynagrodzenie: do 5600 zł brutto miesięcznie
Miejsce pracy: Gądki pod Poznaniem (ogólnopolski magazyn jednej z największych sieci odzieżowych w Polsce)