IT Support Specialist with Portuguese
Nr ref.: JO-1510-318614_SZC2977KAT2
For our client we are looking for:
IT Support Specialist with Portuguese
Responsibilities:
- Providing support for business clients via phone, e-mail or chat
- Verifying client's identity, creating cases in the incident managements system and resolving technical issues
- Recording the customer's inquiry and initiating the escalation process when an issue cannot be resolved with available resources
- Promotes and maintains a high quality, professional, service-oriented company image among users and team
- Continues to develop application knowledge in specific product suite and operating environment and technologies
- Understanding customer concerns and address then effectively
Requirements:
- Very good knowledge of Portuguese
- Communicative knowledge of English
- Communication and organization skills
- Problem solving skills
Our Client offers:
- Competetive salary
- Benefit and training packages
- International environment