IT support Specisalist with Dutch

 Inviting applications for the role of IT support with Dutch 

Responsibilities:

• Answering phone calls in the mentioned languages, on a priority established by the team leader; 
• Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
• Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings; 
• Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed; 
• Sharing with all team members any knowledge obtained through end-user or resolver interactions; 
• Arranging working schedule with colleagues flexibly, according to business needs. 
• Successfully attending / completing the training plan
• Providing assistance to new colleagues whenever possible; 
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;  

Qualifications:

• Very good knowledge of Dutch, min C1. 
• Communicative level of English 
• Good MS Office (especially MS Excel) knowledge. 
• Analytical thinking and self-starter. 
• Availability to work in shifts
• Personal culture and client management expertise. 
• High motivation and ability to learn. 
• Ability to work under time pressure.  

What can we offer?

• Attractive salary
• Stable job offer - employment contract
• Work in the multicultural environment
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days,  biking policy)