ITIL Change Manager with English/ German/ French

ITIL Change Manager is responsible formanaging the ITSM processes in accordance to Atos Service Management Model based on ITIL best practices. He or she should be practitioner in the area, focused on core IT Service Management / ITIL functions including but not limited to areas such as problem management, incident management, change management, configuration management, service level management.

ITIL Change Manager ensures that standardized methods and procedures (ITIL v3) are used for efficient and prompt handling of all changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.

The range of activities and tasks to be undertaken by an ITIL Change Manager include:

• Executes the Change Management process tasks in adherence with global and local requirements
• Coordinates and manages the Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs
• Escalates risks and issues to the Change Management Regional Process Owner
• Supports Change Management reporting (KPIs and customer SLAs)
• Assists the Change Management Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization
• Assists the Change Management Global and Regional Process Owners in ensuring consistent end-to-end application of the Change Management process across their account(s)
• Assists the Change Management Global and Regional Process Owner in identifying and planning for Change Management process improvement projects
• Drives implementation of standard execution of the Change Management process
• Assists the Change Management Global and Regional Process Owners in driving cross-account process standardization
• Assists the Change Management Global and Regional Process Owners in standardization to enable offshore targets
• Is responsible for establishment and consistent application of the Change Management process through the correct integration of the tools, resources, platforms, applications and databases
• Executes specific escalation activities in the Change process and provides regular feedback to the global process owner and line management
• Ensures the implementation of Atos policies and standards
• Is responsible for managing escalations in the Change Management process
• Focuses on business requirements and business risk management and compliancy
• Ensures all reporting and data is delivered in a timely manner
• Implements standards and improves Change Management process execution efficiency
• Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)
• Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the Change Management Regional Process Owner

Please send your resume in English.

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.