ITIL Change Manager
thyssenkrupp Group Services Gdańsk Sp. z o.o.
Praca częściowo zdalna
rekrutacja online
4 dni temu

At thyssenkrupp we have more than 160,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

ITIL Change Manager
thyssenkrupp Group Services Gdańsk, Location

The role of the ITIL Change Manager is to ensure that the right processes, people and technologies are in place so that the entire organization can meet its business goals. Our Gdańsk team consists of young, passionate enthusiasts who know how to make things happen. As we are constantly growing, we are currently looking for process- and quality-oriented students or graduates with good English skills and an analytical mindset to help us achieve our ambitious objectives.


The working environment of a ITIL Change Manager:
  • Lead the IT process management activities within a structured process framework
  • Assess and mitigate operational risk and act as escalation point, escalating risks and activities in the process and providing regular feedback to the stakeholders.
  • Work closely with the Incident and Problem Manager to ensure issues having a negative impact on the business are prioritized for repair
  • Increased speed of releasing changes to production
  • Reduced post-release issues
  • Coordinate changes to minimize the business impact of downtime
  • Ensuring the risks, benefits, and dependencies for each change is well understood
  • Develop and present IT Process and Change Management reports as required
To succeed in this role, we believe that you should have:
  • IS/IT related education and/or appropriate knowledge
  • Min. 3 years of experience within the respective area
  • English / C1 & German / B2 would be an asset
Your experience and background:
  • Advance ITIL Change Management process knowledge and an interest in supportive methodologies such as SCRUM/ Agile PM / Prince2 and the like
  • Negotiation abilities associated with presenting work results to an audience or before the customer
  • Excellent communication skills as well as strong organizational skills
  • The ability to prioritize tasks and coordinate work duties
  • Team player with high motivation
  • Focused on work quality and overall process effectiveness.
What we offer you:
  • Talent and development programs aimed at developing technical and soft skills: ITIL, foreign languages classes, co-financing postgraduate studies
  • The hybrid working model
  • Attractive working conditions and social benefits: sports cards (MultiSport), funding of cultural and sports activities, Lux Med private medical care, relocation package
  • “Open door” culture - work in international environment, friendly working atmosphere: company events such as Summer Party, Christmas Party, Team hangouts, Fresh Fruit Days, flexible working hours


thyssenkrupp Group Services Gdańsk Sp. z o.o.
Human Resources Department
al.Grunwaldzka 472 D, 80-309 Gdańsk
Telephone: +48 58 783 60 00

We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
Aplikuj teraz


thyssenkrupp Group Services Gdańsk

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp – one of the largest GSS centers in Tri-City. In the future, we will also be the biggest center within the worldwide operating GSS organization network of thyssenkrupp shared service centers. We provide services in the areas of Finance & Accounting (FI), Information Technology (IT), Human Resources (HR) and Procurement (PRO).

thyssenkrupp is an international industrial group with a diversified business profile – it consists of over 450 Group companies in almost 80 countries around the world, so do not hesitate to contact us today!