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Our $22 billion company creates unique time to value through a comprehensive suite of innovative solutions that help best Talents and Employers win in the Human Age. ManpowerGroup maintains the world's largest and industry-leading network of nearly 3,600 offices in over 80 countries and territories. Celebrating 65 years of Ensuring the Talent Sustainability of the Worlds Workforce we are proud that ManpowerGroup Solutions RPO has once again been named the leading Global RPO Provider by Everest Research Group for third consecutive year.
Currently for one of its clients, global company which provide IT services, is looking for:
Job description:
ITIL Specialist will be responsible formanaging ITSM processes based on ITIL best practices. Person on this positionshould be focused on one of the following areas: Problem Management. Incident Management, Change Management, Configuration Management.
Main Tasks:
- Providing Incident/Problem/Change Management tasks in accordance with global and local requirements
- Manages the process issues across international environment and external suppliers to meet the local SLAs
- Support reporting - KPIs and customer SLAs
- Cooperation with Global Management in identyfing and planning process improvement
- Participation in Global management team to standardize enabling off-shore targets
- Ability to speak English/German/French/Dutch B2+ (desirable English as the second foreign language on the B2 level at least)
- University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
- Minimum a year of Change/Incident/Problem Management experience
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
- Strong communication skills with multiple levels of an organization
- Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities.
- High level of IT literacy – MS Office (Word, Excel, PowerPoint)
- Work in the international environment with innovative technologies
- well-organized career path
- Relocation package
- Private medical care
- Life and disability insurance
- Interesting trainings and professional programs
To apply for this position please send your curriculum vitae in English, including reference number ITE/21/PA/097/MPO in the subject to: marek.popela@pl.manpowergroup.com
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data, in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.
