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Our $22 billion company creates unique time to value through acomprehensive suite of innovative solutions that help best Talents and Employers win in the Human Age. ManpowerGroup maintains the world's largest andindustry-leading network of nearly 3,600 offices in over 80 countries and territories. Celebrating 65 years of Ensuring the Talent Sustainability of the Worlds Workforce we are proud that ManpowerGroup Solutions RPO has once again been named the leading Global RPO Provider by Everest Research Group for third consecutive year.
Currently for one of our clients– global IT Company we are looking for:
Job description:
ITIL Expert/Specialist will be responsible formanaging ITSM processes based on ITIL best practices. Person on this positionshould be focused on one of the following areas: Problem Management. IncidentManagement, Change Management, Configuration Management.
Main Tasks:
- Providing Incident/Problem/Change Management tasks in accordance with global and local requirements
- Manages the process issues across international environment and external suppliers to meet the local SLAs
- Support reporting - KPIs and customer SLAs
- Cooperation with Global Management in identifying and planning process improvement
- Participation in Global management team to standardize enabling off-shore targets
- Ability to speak in one of the following languages: German, French, Dutch
- Communicative level of English language
- University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
- Minimum a year of Change, Incident, Problem or Configuration Management experience
- Working knowledge one of area: Incident/Problem/Change/Configuration Management frameworks such as ITIL v3, TQM or ISO 9000:2000
- Strong communication skills with multiple levels of an organization
- Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities.
- High level of IT literacy – MS Office (Word, Excel, PowerPoint)
- Willingness to work in Poland (Bydgoszcz or Lublin)
- Work in the international environment with innovative technologies
- well-organized career path
- Relocation package
- Private medical care
- Life and disability insurance
- Interesting trainings and professional programs
