Junior Service Delivery Manager / Management Trainee

We offer:

12 months of intensive on-the-job training preparing you to highly demanding SDM role; comprehensive workshops & trainings enhancing your leadership and business competency development; effective learning approach - working on real, challenging tasks from the outset with a help from dedicated Mentor

As Service Delivery Manager you will be responsible for:

• Initiation, conception and follow-up of national and international IT-projects for our renowned clients
• Management of teams of Technicians, Team Leaders, Service Desk Agents, Administration Personnel
• Supervision and control of the processes and the level of service contractually appointed (SLA, KPIs, …)
• Commercial and technical collaboration in a project team
• Recognize and implement the potential of optimization
• Calculations and reports relative to the project
• Support during the implementation of the project
• Resource and costs monitoring

• Bachelor or master degree in computer science, management, economics or equivalent
• Practical experience in project management, preferable in IT field/services
• Determination, autonomy and personal motivation
• Ability to work on numerous tasks simultaneously and manage a heavy workload
• Fluency in English

Would be an asset:

• International professional experience
• Additional foreign-language skills (German, Spanish, etc.)
• Technical background and experience as IT support