Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Bielany Wrocławskie and for our expanding, international Service Desk Team we are seeking the following:
Would you like to work in IT but you do not know how to start?
Start at Hemmersbach!
- filtering and qualifying IT service repair orders in our internal system,
- reporting and processing an end user escalation,
- active contact with our technicians (mainly via e-mail),
- maintaining positive relations with our corporate customers,
- monitoring the correct timelines (SLA) and ticket flow,
- on-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures.
- very good knowledge of English language,
- readiness to multi-shift working on a weekly schedule,
- good analytical skills and ability to draw conclusions rapidly,
- openness to learn new things,
- practical knowledge of MS Office (Word, Excel, Power Point),
- creativity and good work organization,
- ability to work on numerous tasks simultaneously,
- personal culture.
- knowledge of the IT industry,
- technical background,
- experience in a similar position.
- All necessary trainings to prepare you for the position,
- Stable work in international, flexible and opened company,
- Permanent support in daily tasks,
- Wide range of trainings and personal development,
- Interesting international projects,
- Welcoming and friendly work environment within young team,
- Multisport and medical care package,
- Free parking space.
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.