Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Bielany Wrocławskie and for our expanding, international Service Desk Team we are seeking the following:
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French language C1 level,
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English language B1/B2 level,
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Excellent customer and communication skills,
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Readiness to work on shifts (in 24/7 international Service Desk Team with rotating system),
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Readiness to work on a daily routine as well as quickly adjusting to incoming tasks.
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Previous experience with L2 remote support including: troubleshooting, diagnosis, resolution, software deployment.
- Provide remote L2 Global Support to end users,
- Analyzing problem and putting correct process in place,
- Troubleshooting and relating resolution procedures to non-technical end- users,
- Toner queries,
- Engineer liaison,
- Deployment of firmware and SafeCom software,
- SafeCom account maintenance,
- Early Warning Health Checks,
- Maintenance of fleet asset inventory,
- Knowledge base maintenance.
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Attractive salary and contract of employment,
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Work in international, flexible and opened IT company,
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Permanent support in daily tasks,
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Wide range of trainings preparing for the position,
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Interesting international projects,
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Welcoming and friendly work environment,
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Multisport and LUX-MED package.
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.