Modern Workplace Support Analyst
Essentra Packaging Sp. z o.o.
Lublin
23 dni temu
Essentra is a leading producer of cartons and self-adhesive healthcare label products for the healthcare and pharmaceutical sectors. We use multiple material substrates, such as conventional and metallized board, to meet customers’ varying requirements. Our innovative engineering and design teams are constantly looking to improve our current product line to meet industry demand for more effective and economical packaging and printing. Our technical knowledge ensures the product has the right adhesive for permanence, repositionability and tamper evidence, while our Label Vision Systems check for label print accuracy. Our stringent systems ensure control from origination to final production.
Modern Workplace Support Analyst
Location: Lublin

contract of employment

 

SCOPE OF ROLE

The Modern Workplace Support Analyst role is to support, maintain, develop and optimize key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organization’s IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion.

 

WHAT WE OFFER
  • stability of employment
  • opportunities for professional development in an international organization
  • competitive salary as part of an employment contract
  • ambitious and responsible tasks
  • private medical care, pre-paid cards, gift cards for children, co-financing foreign language learning and studies, fruits for employees, Multisport package
YOUR RESPONSIBILITIES
  • Provide technology, data and process support to Essentra for an effective and professional IT service across the Lublin Poland and broader organisation, with commensurate travel as appropriate.
  • Support, administration and maintenance of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing.
  • Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region (c. 20-30% of time).
  • Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s).
  • You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.
  • Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk.
  • You will act as the local escalation point for the IT Service Desk and ensure that SOP documentation is created and updated where appropriate.
  • Ensure the MW IT systems are maintained per current Essentra policies
  • Drive continuous technical improvement of the MW services and satisfaction scores
  • Continually maintaining cyber awareness to ensure that good security practices are followed at all times.
  • Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates.
  • Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested
  • Provide Operational handover (documentation) for acceptance of all new technologies implemented.
  • Ad-hoc reporting to the MW management team as requested
  • Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives
OUR REQUIREMENTS
  • 2+ years of working within a multi-national organisation with relevant experience in Modern Workplace/End User Support
  • Hands-on experience in large-scale 24/7 enterprise environments hosting 000’s of users, complex systems, multiple cloud services and business locations
  • To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services
  • Technical administration of Microsoft end user/MW technologies: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365 with EMS
  • Office Audio-visual and printing
  • Corporate security controls e.g. endpoint protection, web filtering, mobile device management
  • Very good communication and presentation skills in written and spoken English with additional languages a bonus.
  • Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data)
  • Manage and own escalated issues to resolve incidents and critical support/service tickets
  • Tenacity to hold our internal IT teams & resolver groups accountable
  • Confidence and presence to deal with management.
  • Ability to prioritise/schedule tasks personally
  • Able to quickly identify potential problems and seek advice when required.
  • Organisational and administrative skills.
DESIRABLE:
  • Modern Workplace or End User IT architecture technical solutions design and implementation
  • Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint
  • Root-cause problem analysis and remediation
  • Understanding of ERP & CRM systems using Microsoft or equivalent technology
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.