Order Management Specialist

Remote/Wrocław

Na B2B :250 – 380 zł netto/MD

UoP: 4500- 5200 zł brutto

Możliwość pracy na UZ

• 1-3 years of experience on a similar position
• Master’s or bachelor’s degree
• Very good English
• German would be beneficial but not necessary
• SAP experience preferred
• Good knowledge of MS Office
• Communication, teamwork, attention to detail, flexibility and strong problem solving

• Support all aspects of order entry and order management for sales and consignment orders received for assigned geography (Germany, Austria, Switzerland)
• Ensure all orders are processed accurately and on time, within agreed KPI targets
• Work closely with in-country Customer Service teams to ensure complete alignment on deliverables and all necessary customer communication is completed.
• Process all sales orders received immediately, utilizing the appropriate exception and communication
• Processes when any issue preventing our ability to match customer demands is identified
• Communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency
• Meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution