With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
- Typically performing front office (customer facing) activities
- Perform customer request/problem identification
- Follow defined incident notification and escalation procedures
- Identify risks associated with execution of the assigned tasks and resolve as required
- Performing proactive dunning by running overdue reports, sending proactive communication to Sales Department, processing customers’ and Sales Team responses
- Performing regular dunning by analysing reason for overdue balances, creating dunning letters and distributing them, conducting follow- up calls and cooperating with Sales Department to agree payment plans,
- Monitor daily overdue in SAP and send daily reports to Sales Department team
- Preparing weekly and turnover reports
- Conducting the meeting with Sales and Credit team or Key Accounts Managers
- Perform regular Customer balance reconciliation
- Bad Debt analyses and write-off proposal
- Month end closing activities – Aging and Bad Debt report
- Managing collections related requests and complaints
- Support cash application team with payment details
- Write-off uncollectable balances
- Successfully graduating the training plan attached to the position and the tasks
- Training other team members regarding the daily tasks whenever necessary
- Updating the standard operating procedures periodically
Minimum qualifications
- Very good Russian skills, min. C1
- Communicative level of English
- Similar accounting experience (2-3 years)
- Knowledge of SAP
- Analytical thinking and ability to learn fast
- Personal culture and ability to deal with the client properly
- High motivation and willingness to learn
- University graduate would be an asset
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
