ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.
Phone Representative with English and German/French/Russian
Zadania:
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. This includes, but is not limited to, phone inquiries, email/web tickets, IRS responses and walk-in inquiries. This includes follow-up/resolution of escalated tickets.
- Identify escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates DB continually.
- Investigate and resolve problems and provide solutions which may involve a network of resources.
- Administer/advise IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Perform "off-phone" tasks supporting HR related functions as directed.
- Assist in identifying areas to improve communications and efficiency of operations and implementing changes. Partner with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
- 1-2 years equivalent work experience prefered & HR Internship experience for entry level job grades
- Fluent English and German/French/Russian
- Knowledge of HR Policies & Procedures
- Comfortable using/accessing multiple systems
- Effective use of tools and resources
- Preferably Workday; Success Factors; GWN; SAP, SalesForce (At least experience with HR Systems)
- Customer service skills
- Comfortable using/accessing multiple systems
- Knowledge sharing/team skills
- Customer Service Skills; verbal and written
- Effective use of tools and resources
- Communication skills
- Effectively triage various issues
- Detail oriented/accurate and thorough
- Independent follow-through
- Resiliency
- Strong customer service skills/client focus
- Must to be able to maintain and retain confidentiality of data, protection of workforce data in the roles
- Integrity of data and held to a higher standard
- Atractive salary
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Service award
- Vacation award
- Attractive compensation
- Contact with foreign languages
