Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: woj.
śląskie
Responsibilities
- Delivers a specialist service management function within or into a account
- Manages elements of service delivery to lower/ middle management level within the customer(s) in order to deliver contracted service commitments & continual service improvements.
- Proactively manages elements of capability units & other suppliers in a service partnership as ‘one service team’ to lower to middle management level customers.
- Monitors, maintains and ensures compliance to the process/ processes owned
- Continually review the process and associated activities for efficiency and effectiveness, and make recommendations for improvement.
- Undertakes initial investigation to determine scope and details of issues and update stakeholders accordingly
- Initiates and manages the development of solutions to identified issues
- Checks investigates and analyze statistics to identify historical trends and knowledge gaps and provide relevant support and content via management reporting.
- Participates in regular reviews to resolve issues/ review processes with relevant parties, such as Service Desks, Operations, Account Team etc.
Requirements
- Manage the resolution of incidents to agreed service levels
- Act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
- Act as point of escalation when closure of an incident is disputed by the user
- Ensure the Change Management process, procedures and work instructions are adhered to by all relevant parties
- Monitor and report on the effectiveness of the Change Management procedures
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Delivers a specialist service management function within or into a account
- Manages elements of service delivery to lower/ middle management level within the customer(s) in order to deliver contracted service commitments & continual service improvements.
- Proactively manages elements of capability units & other suppliers in a service partnership as ‘one service team’ to lower to middle management level customers.
- Monitors, maintains and ensures compliance to the process/ processes owned
- Continually review the process and associated activities for efficiency and effectiveness, and make recommendations for improvement.
- Undertakes initial investigation to determine scope and details of issues and update stakeholders accordingly
- Initiates and manages the development of solutions to identified issues
- Checks investigates and analyze statistics to identify historical trends and knowledge gaps and provide relevant support and content via management reporting.
- Participates in regular reviews to resolve issues/ review processes with relevant parties, such as Service Desks, Operations, Account Team etc.
- Manage the resolution of incidents to agreed service levels
- Act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
- Act as point of escalation when closure of an incident is disputed by the user
- Ensure the Change Management process, procedures and work instructions are adhered to by all relevant parties
- Monitor and report on the effectiveness of the Change Management procedures
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.