Product Support Analyst (French OR German)
Nr ref.: JO-1602-326304
CPL Integrated Services - Digital Sourcing HUB is presenting you an opportunity to join our prestigious multinational Client to take part in building of a new organization in Wroclaw.
Product Support Analyst (German OR French)
Wroclaw
Job Purpose:
In this role you would be responsible for providing application support to internal customers, answering complex questions on function and usage of our in-house products. You will be also involved in functional analysis, program analysis, testing and debugging to resolve customer reported issues. Additionally you will take part in communicating of customer feedback to product development teams.
Accountabilities:
- Resolving clients' questions or problems focusing on product functionality, operating environments and system configuration/setup.
- Being involved in any additional follow up, testing and troubleshooting including remote desktop.
- Conveys customer feedback to product development staff.
- Acting as the liaison with Development and other depts., i.e. PSO, Finance, etc., to insure proper handling of customer issues.
- Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc.
- Identifying possible improvements related to work processes and tools.
Knowledge, skills & experience:
- Advanced problem solving and analytic skills.
- Excellent communications skills.
- Strong interpersonal and customer service/orientation skills.
- Proven PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
- Flexibility required to work outside defined role.
- Good command of English and fluent French or German.
- Prior experience in related industry or software/technical support will be a great asset, but candidates without experience are more than welcome for Junior level.
We offer:
- Attractive salary and benefits package
- Promising career path and development opportunities in newly established Operational Center
- Multinational experience with a team of business experts
Knowledge, skills & experience: