Product Support Manager - aviation

Antal International is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław and Kraków conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy.

For our Client, a company from aviation industry, we are currently looking for an experienced Product Support Manager.

Job description

• Managing Product Support and Customer Support Divisions, as well as Maintenance and Service Engineering departments
• Managing customer complaints concerning maintenance services and spare part planning, establishing policies for customer care
• Developing and managing financial budget 
• Identifying customer support offerings aligh wth current products
• Increasing availability of fleet for customers
• Increasing revenue of Product Support division
• Providing leadership to customer support services operations

Candidate

• 10 years of experience in after sales services, maintenance or customer support in aviation industry
• 5 years of experience on managerial positions
• Strong customer orientation
• Extensive knowledge of European aircraft industry
• Knowledge and practical experience in maintenance services 
• Fluent English other European language nice to have
• Experience in business relations with military servies is a must

The offer

• A responsible, self-dependent managerial position with exposure to internal and external customers
• Career development in EU structures of a global company
• Great challenge with managing and developing own team 
• Competitive salary