Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
Program Manager
Nr Ref.: PM/121/ABC
- Manages the customer relationship through regular and effective communication to provide proactive support and delivery of a high level of customer satisfaction.
- Develops and tracks the customer service level performance reporting and revenue/profit/loss on a daily/weekly and monthly reporting.
- Leads, identifies and works with Customer Teams to resolve all customer operational performance issues that impact the agreed KPI's, service level agreement or revenue and profit goals.
- Manages regular reviews of program milestones and / or KPI (key performance indicator) measurements.
- Works closely with Production to deliver customer expectations and company profits.
- Identifies new business opportunities by developing a complete and thorough knowledge of each customer's business model and collaborate with Sales & Marketing teams.
- Ensures internal/external awareness andalignment with senior management and cross functional groups (Production,Engineering, Supply Chain, IT, etc.) through effective communications, teaminteraction, and developing a collaborative account team environment
- A Bachelor's Degree in Business Administration or relevant disciplines
- 5+ years account or program management experience in successfully delivering solutions, preferably in an Electronic service oriented organization.
- Experience in ICT related industry, either at an OEM or ODM level, would be beneficial.
- Understanding of ISO9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus.
- Excellent people relationship skills – listening, questioning, negotiating, motivating, conflict & problem resolution
- Work in a multi-cultural, dynamic and fast paced environment with diverse teams.
- A Self Starter & Results driven Personality
- Strong Analytical and Modeling Skills
- True Business Partner
- Challenging and demending role with responsibility for developing relations with KA Clients
- Attractive remunaration package
- Possibility of professional development in dynamic, hi-tech environment
Workplace: kujawsko-pomorskie
If you are interested in this offer please send your application by clicking Apply button.
